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خلاصہ
Agile Leader & Scrum Advocate | 11+ Years | Education, Telecom, and Software industries | 20+ Certifications| I deliver Agile success across Fintech, IT Consulting, and Software. Certified expert in Scrum and Project Management, I lead effective teams and consistently exceed client expectations. I take pride in my customer-centric approach, aligning strategic initiatives to achieve tangible success. With a robust skill set and a commitment to excellence, I am poised to contribute effectively to any project or team, driving successful outcomes in an ever-evolving technological landscape.
تجربہ
Sr Agile Manager
1. Create and apply a robust framework for the Scrum process.
2. Implement timeboxing for Scrum events to prevent overruns and ensure timely delivery.
3. Identify areas for process improvement, and operational efficiency and implement necessary fixes.
4. Ensure adherence to the Scrum process and conduct Scrum events using appropriate tools to improve efficiency.
5. Utilize metrics to measure team performance and implement strategies to uplift performance.
6. Track sprint progress and raise timely flags for any issues or roadblocks.
7. Collaborate with teams to resolve impediments and ensure smooth progress.
8. Coach and mentor the team to increase productivity and remove process leakages.
9. Lead and manage a team of Scrum Masters, providing guidance and support.
Manager Projects & Customer Success
• Lead and manage the delivery of the Projects from kick-off till completion. Deliver the best solutions to the customer while ensuring maximum revenue generation.
• Prepare Project Plans on MS Projects and sync them with JIRA for time writing of resources and tracking cost parameters and timelines.
• Prepare Costing and budgeting for the projects, Manage Change Requests, conduct daily scrum with the team, and manage the execution of Agile and Waterfall ceremonies.
• Cross-functional coordination between Sales, Finance, Development, and QA.
• Prepare weekly Project Status reports highlighting Issues and forecasting upcoming risks with RAG Status to the management.
• Ensure Payment Milestones are met on time. Manage conflict management and other delivery issues by performing root cause analysis.
• Contribute to making and complying with PMO processes and Standards. Designing templates for standard PMO documents.
• Prepare and manage Project Cashflows and Profitability reports. Prepare solution proposals for the customers.
Project Manager
Authoritative Websites (Build in 14 Business Days) on WordPressRequirement Gathering and Plan implementation on Monday Dashboard by applying Agile Methodology.
Maintain appropriate budget and billing expectations.
Deliver projects on time ensuring quality standards are met.
Communicate with the team on Slack and ensure all members are on board with delegated tasks.
Highlight potential risks or malfunctions and act proactively to resolve issues. Risk Management & Resource Management.
Review and resolve all support tickets on Front Inbox with the help of the development team.
Provide regular two-way communication between the client and team on Google Meet or Zoom, to ensure strong team representation and set proper client expectations.
Assistant Project Manager
Develop Project work scope, planning and workflow scheduling. Making Project Proposal Reports.
Coordinate with cross-functional teams (Sales, Development, and QA).
Project tracking, requirement gathering and analysis. Resource Management
Making Timesheets from worksnap. Daily, weekly & monthly Progress Reports. Making Sprints and Visual Management Kanban Boards on JIRA and updating tasks. Creating and updating tickets on teamwork and asana.
Communication with the client on Slack Channels, Teamwork, Microsoft Teams, Skype, Zoom.
Review orders on Amazon seller central & Product's website for order tracking & refund.
Writing articles for client's website Mpire Solutions.
Preparing knowledgebase, manuals on CRM for customer issue management & video training.
Desktop Support Analyst
Reporting to the Director of Customer Service North America, the core responsibilities are:
• Provide Support to North American, Canadian & UK Clients regarding company’s product, ERP Software a customized solution.
• Provide proactive customer follow-up & issue management. Collaborate with other teams to expedite resolutions.
• Setup Customer Ticket Portal ID through Infor CRM Web Access. Creating DRC Logins for customers on their request.
• Problem diagnostic and troubleshooting of Windows, Desktop Applications and Business Application. Customer Account Management.
• Divisions based tickets creation on Infor CRM of Emails, Voicemails & issue escalation to concerned team.
• Render remote support through Bomgar & Remote Desktop Connection.
• Unlocking Parts, Work Order & Sales Quote Record Locks through Astra Software by accessing it using VMware Horizon Client.
• Uploading articles at Zendesk Knowledge Base through command Prompt.
Technical Support Consultant
Dealing with UK Based clients, providing Technical service to both amateur and professional, diagnosing problems and offering advice and solutions related to Network, hardware, software and system.
Responsibilities and Achievements
Installation and configuration of Microsoft SQL Server with users rights in SQL server authentication mode.
Restore databases, create login users for database and giving rights accordingly.
Coordinating with UK Based Clients & resolving their issuethrough remote access.
Configure client's server machine with Dynamic DNS to use the database route statically.
Familiar with support ticket, call center, and knowledge-based systems.
Provide End-User support and Technical Assistance. Provide Software & Mobile App Support.
Work on CRM to maintain complain history cases, task of customers and check client's insights.
Project Coordinator
• Served as a single point of contact b/w Client (Ericsson) & LCC, represented South Region
• Delivered the project with success from LCC end which led to not only extension of the project in terms of duration but also expansion in terms of work area.
• Provide solutions to all logistical, technical issues to on-field teams & train subordinates.
• Maintain a daily record of Activities & Equipment Inventory.
• Ensured project goals are accomplished within the prescribed timeframe & budget parameter.
• Customer Complains Handling, propose solution on corporate customer complains.
• Post Processing, Making Reports & analyzing logs of activities performed.
• Strong coordination & follow-up between Client & Team. Keep client informed of progression of issues.
RF DT Engineer
• Drive Testing, Walk Testing, Resolving Corporate Client Network Complaints, And Conducting Live Network Activities.
• To perform Pre & Post Drive Test of clusters/single site.
• RF Coverage optimization (Hard Optimization) using antenna tilt and azimuth, fine tuning for optimal coverage overlap and reduction of pilot pollution by EcNo and RSCP improvements.
• To identify Swap (Complete and Partial Swap Identification) in sites and cure the swap after close analysis
• Evaluate the drive plots, analyze the Pilot Pollution for 3G network.
• Performed 3G & LTE Throughput test on Uplink and Downlink using both FTP and HTTP servers.
• Collecting data such as RSRP, RSRQ and CINR from the field & performed CSFB Test (call switch fall back)
• MOS testing using Nemo Outdoor.
• Installation & trouble shooting of Cell Fi & FEMTO Cell.
• Effective collaborations with units such as FOP, Sales, NOC, PS core, FAB and etc.
